REPLACEMENT POLICY

  1. Introduction

1.1  Due to the hygienic nature of this product, this product is non-returnable.

1.1a You the customer, are responsible for making sure that you have checked the measurement information and selected the right size. We are not responsible for the wrong size being selected.

1.2 This policy shall apply to all of our customers, irrespective of their geographical location.

1.3    This policy shall apply to all orders submitted through our website or direct sale, both consumer and wholesale.

1.4    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

 

  1. Faulty Items

2.1 In the event of a manufacturing fault being evident, a like for like replacement will be supplied. This will be granted upon following the process as set out in 3.1 Replacement procedures.

2.2 A faulty item is identified as a product that shows abnormalities to the normal standard of our products. A fault arising from the use and abuse of a product does not constitute a manufacturing fault and in this case a replacement would not be entitled.

 

  1. Replacement procedures

3.1    In order to take advantage of your rights under this policy, you must contact us to obtain a replacement authorisation number, and then send photographic and descriptive evidence detailing fault.

3.2    Replacement requests under this policy must be sent to customerservices@moleculemasks.com

3.3    Upon reviewing the evidence and a manufacturing fault identified, we will process the replacement due to you as soon as possible and, in any event, within 14 days following the day we confirm the fault is evident.

  1. Improper replacement requests

6.1    If you request a replacement product in contravention of this policy, and you do not have any other legal right to a replacement in respect of that product, then a replacement will not be entitled.

  1. Our details

7.1    This website is owned and operated by Molecule Masks Ltd.

7.2    Our principal place of business is at: Paper Tank House, Unit 12, Millmead Industrial Centre, Millmead Road, London N17 9QU

7.3    You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website; or

(d)    by email, using the email address published on our website.

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